Delivery and returns

Draft — under review. This page has not yet been checked by ERFT or its advisers and may change before launch.

Delivery

We deliver to addresses in the United Kingdom. Every order is packed at our UK warehouse and sent by Royal Mail.

Cost and speed: you'll see the delivery options and their prices on the checkout page before you pay. TODO-OWNER: Royal Mail services and prices (e.g. Tracked 48, Tracked 24), and any free-delivery threshold.
Dispatch: we aim to dispatch within TODO-OWNER working days of your order.
Tracking: we'll email you when your order is on its way.
Delivery to France, Belgium and the Netherlands is coming later.

If your order hasn't arrived within TODO-OWNER working days of dispatch, contact us and we'll look into it.

Your right to cancel

If you're buying as a consumer, you can cancel your order for any reason within 14 days of the day you receive it (the Consumer Contracts Regulations 2013).

To cancel, tell us clearly: email hello@buyshea.co.uk with your name and order details. You don't have to give a reason. You can use the model cancellation form below, but you don't have to.

Opened jars and packs

Shea butter is a cosmetic product applied to the skin. For health protection and hygiene reasons, the right to cancel does not apply to jars or packs that you have unsealed after delivery. Unopened items in their original seal can be cancelled and returned as normal.

This doesn't affect your rights if an item is faulty, damaged or not as described (see below).

Returning items

Send unopened items back to us within 14 days of telling us you are cancelling. TODO-OWNER: returns address. You pay the cost of returning items unless they are faulty or we sent the wrong thing.

Refunds

We'll refund you within 14 days of receiving the items back (or of you showing proof that you sent them, if sooner). We refund the price of the items and the standard delivery charge you paid, to the card or wallet you paid with. We don't refund any extra you paid for a faster delivery service.

Faulty, damaged or wrong items

If something arrives damaged, faulty or isn't what you ordered, contact us with your order details and a photo. Under the Consumer Rights Act 2015 you can ask for a refund within 30 days, or a repair or replacement after that. We pay the return postage.

Trade customers

If you're buying as a business (for example a salon using its VAT number), the 14-day cancellation right does not apply. Faulty or wrong goods are still put right. TODO-OWNER: confirm the trade returns policy.

Model cancellation form

To: East River Foods Trading UK Ltd, TODO-OWNER address, hello@buyshea.co.uk

I hereby give notice that I cancel my contract of sale of the following goods: [ ]

Ordered on [ ] / received on [ ]

Name: [ ] · Address: [ ] · Date: [ ]

Last updated 8 November 2026.