buyshea Basket

Terms of sale

Draft — under review. This page has not yet been checked by ERFT or its advisers and may change before launch.

These terms apply to orders placed on buyshea.co.uk. Please read them before you order.

Who we are

buyshea.co.uk is run by East River Foods Trading UK Ltd ("ERFT", "we"), a company registered in England and Wales, company number TODO-OWNER, registered office TODO-OWNER, Rugby. VAT number TODO-OWNER. Email hello@buyshea.co.uk.

We are the seller on every order, including orders placed through an agent's link. Agents are independent and are not party to your contract with us.

Placing an order

  1. You add items to your basket and choose Checkout.
  2. You pay on a secure page run by our payment provider, Stripe.
  3. Our contract is formed when we email you an order confirmation (your receipt).

We may decline an order, for example if an item is out of stock or a price was shown in error. If we do, we'll refund any payment in full.

Prices and VAT

Prices are in pounds sterling. Jar prices include VAT. Salon and trade pack prices exclude VAT, which is added at checkout. Delivery charges are shown at checkout before you pay. The price you pay is the one shown on the checkout page.

If you enter a valid VAT number at checkout it appears on your receipt. TODO-OWNER: confirm VAT treatment with your accountant (plan §5).

Delivery, cancellation and returns

See Delivery and returns. In short: UK delivery by Royal Mail; consumers can cancel within 14 days of delivery; opened jars and packs can't be returned for hygiene reasons unless faulty; refunds within 14 days.

Using the product

Shea butter is for external use. Do a patch test if you have sensitive skin or nut allergies. Shea comes from the nut of the shea tree; TODO-OWNER: add the allergen statement from the certificate of analysis. Store below 25°C, out of direct sunlight.

Our responsibility

We're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or your statutory rights as a consumer.

If you buy as a business, our total liability for any order is limited to the price of that order, to the extent the law allows.

Complaints and law

If something has gone wrong, contact us first; we'll reply within TODO-OWNER working days. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings there.

Last updated 8 November 2026.