Questions and answers

It's the same refined shea butter. Jars are sized for home use and priced with VAT included. Salon and trade packs are bulk sizes priced without VAT, for businesses that will add their VAT number at checkout.

Refined. It has been filtered and deodorised, so it is pale, smooth and almost scent-free. That makes it easy to use on its own or in recipes with essential oils.

To UK addresses, by Royal Mail. Delivery to France, Belgium and the Netherlands is coming later.

You'll see the delivery options and their prices on the checkout page before you pay. TODO-OWNER: add the Royal Mail rates here once they are set.

Yes. There's a box for it on the checkout page, and it will appear on your receipt.

For hygiene reasons we can't take back jars or packs once the seal is broken, unless they are faulty. Unopened items can be returned within 14 days of delivery. See Delivery & returns for the details.

They're one of our independent agents. If you agree, we use a cookie to credit them for your order. It doesn't change your price, and you can clear it at any time.